Shipping Information

At zenovyx, we’re pleased to offer FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order. Your order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your delivery address.

During peak periods and holidays, processing may take up to 7 business days.

Estimated Shipping Times

Shipping estimates cover transit time after dispatch and do not include order processing. Delivery times vary depending on your location.

🇺🇸 United States: 4-7 Business Days

During peak periods and holidays, carriers may experience delays in delivery and tracking updates. International shipments may also encounter unexpected customs delays, which can extend the estimated delivery timeframe.

Order Changes and Shipping Details

Please ensure your shipping address is accurate and complete at checkout. Incorrect or incomplete details may delay processing or result in order cancellation.

If our system identifies an address issue, our support team will email you within 3 business days of your order being placed to request verification. If we do not receive a response within the timeframe specified in that email, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email hello@zenovyx.com within 24 hours of placing your order. We will do our best to accommodate your request, but changes cannot be guaranteed after this period.

Delayed Delivery

We know you’re looking forward to receiving your order, and we work to dispatch every order as quickly as possible. However, delivery can sometimes be delayed by circumstances beyond our control, including severe weather, transportation disruptions, customs processing, or carrier issues.

Product availability, address verification, or payment processing issues may also delay processing or shipment. If we identify an issue affecting your order, we will notify you as soon as possible.

zenovyx is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. We will do our best to keep you informed and work with our shipping partners to help resolve any issues.

Lost or Stolen Packages

If you believe your package has been lost or stolen, please contact hello@zenovyx.com so we can assist you.

We recommend contacting the carrier directly to file a claim. The carrier may request additional information to investigate. We will also follow up with the carrier on your behalf and share any updates we receive.

zenovyx is not responsible for packages lost or stolen during shipping, and these situations fall outside our refund policy. However, we will do our best to help resolve the issue. If your package cannot be located or delivered, we may offer a replacement depending on the circumstances.

If you suspect theft and the package cannot be located, we recommend filing a police report.

Shipping Policy Changes

zenovyx reserves the right to modify or update this Shipping Policy at any time without prior notice. Please review the latest version before making a purchase and check back periodically for updates.

By purchasing and continuing to use zenovyx products, you indicate your acceptance of this Shipping Policy, including any updates.

If you have questions or concerns about shipping, please contact hello@zenovyx.com.