Return & Refund Policy

At zenovyx, we are committed to providing quality products and a positive customer experience. We believe in our products and recommend trying them for at least 14 days before considering a return. If you are not satisfied after 14 days and are still within our 30-day money-back guarantee period, please contact us at hello@zenovyx.com.

Cancellation Policy

Requests to change or cancel an order must be submitted within 24 hours of placing it. After this period, your order may have entered processing, and we may be unable to accommodate your request.

If you cancel your order within 24 hours, we will process your refund within 7 business days.

30-Day Money-Back Guarantee

We encourage you to use your zenovyx products for at least 14 days to give them a fair try. If you remain unsatisfied, you may request a return after the initial 14 days and within our 30-day money-back guarantee period.

Shipping fees, if applicable, are non-refundable.

To initiate a return, please complete the form on our Contact Us page or email hello@zenovyx.com. Include your order number or the name and email address used to place your order so we can assist you promptly.

Damaged Items

We carefully package our products to help prevent damage during shipping. An item is considered damaged if it is defective or physically broken. Damage to outer packaging, such as a dented box, does not qualify if the product inside is in good condition.

If your item arrives damaged, please email hello@zenovyx.com within 72 hours of delivery and include a clear photo showing the damage. We will review your request to determine whether you qualify for a replacement at no additional cost.

We do not offer refunds, replacements, or returns for damage caused by normal use, wear and tear, or misuse.

Shipping and Delivery

We strive to deliver every order promptly. However, we are not responsible for delays outside our control, including those caused by couriers, customs, or other shipping disruptions.

If you experience a delivery issue, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Please ensure your shipping address is accurate and complete at checkout. If you notice an error, contact hello@zenovyx.com within 24 hours of placing your order.

If you provide an incorrect address and do not notify us within this timeframe, your order will not qualify for a replacement shipment or refund.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Please review the latest version before purchasing or using our products.

By purchasing and continuing to use zenovyx products, you indicate your acceptance of this Return & Refund Policy.